The objective is to get a clear and unambiguous understanding of the present performance measurement. If performance
measurement and improving performance are not part of the scope, this task can be skipped. In addition, understanding
the current performance provides a baseline from which to quantify the benefits of the proposed To-Be processes, and
measure progress in realizing these benefits during implementation. If a performance measurement has not been performed
it is still useful to realize a benchmark performance measurement. There is no sense to determine the performance of
current key performance indicators (kpi's), if these kpi's won't be used in the To-Be situation. The client will have
indicated in the Focus and Direction phase which of the As-Is kpi's are in scope for the To-Be. Key performance
indicators are usually typical for a particular industry or process type. If a reference model is used it may include
key performance indicators, These can be used as a guide to recognize the current performance indicators.
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